Chick-fil-A continues reign as America's favorite restaurant


For the seventh year in a row, Chick-fil-A is the No. 1 restaurant chain in America, according to the American Customer Satisfaction Index.

The index, based on a 100-point scale, looked at both fast-food chains and full-service restaurants.

Chick-fil-A scored a massive 83, even beating out full-service restaurants LongHorn Steakhouse, Olive Garden and Texas Roadhouse, which all scored 80.

Here are the top fast-food restaurants, their points and the change from last year:

  1. Chick-fil-A 83 -1%
  2. Domino’s 80 1%
  3. KFC 79 0%
  4. Starbucks 79 1%
  5. Five Guys 78 NA
  6. Panera Bread 78 -1%
  7. Pizza Hut 78 1%
  8. Arby’s 77 -3%
  9. Chipotle 77 -4%

McDonald’s ranked the lowest of all with 70 points.

The top full-service eateries:

  1. LongHorn Steakhouse 80 -1%
  2. Olive Garden 80 1%
  3. Texas Roadhouse 80 0%
  4. Cracker Barrel 78 -1%
  5. Outback Steakhouse 78 0%
  6. Red Robin 78 3%
  7. Applebee’s 77 0%
  8. Chili’s 77 3%
  9. Red Lobster 77 -3%

The index is based on interviews with nearly 20,000 randomly chosen customers.


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