The first day of school can be tough on administrators, as well as children.

The new principal at Quail Valley Elementary School sends an apology to parents in the Fort Bend ISD, after breaking a tradition of allowing parents to escort their children to class.

"It was really discouraging for me - and as well as the other parents that were out there - because we've always been able to walk our kids in on the first day."

Parent Tuesday Andrews tells our TV partner KPRC Local-2 that scared children were crying on their first day.  The principal sent her apology by phone:

"It was my intention to check all visitors - to provide a safe and secure environment for your children. I want to apologize for the inconvenience and heartbreak this might have caused."

Fort Bend ISD released a statement:

"The principal at Quail Valley Elementary is new this year, and she sent a phone message to parents and apologized for not honoring the school’s traditions in allowing parents to walk their children to classrooms on the first day of school. She invited parents back to the school tomorrow to walk their children to classrooms. The District regrets the disappointment this school start has caused to Quail Valley Elementary parents and students. The school community needs the support of its parents, and the principal invites parents to meet with her to discuss ways to work together to help all of the students have a very successful school."